Nursing home · Mooresville, NC · Iredell County
Crestview Health & Rehabilitation
752 E Center Avenue, Mooresville, NC 28115 · (704) 800-0570 · 24.3 miles from uptown Charlotte
- Overall rating
- 2 of 5 stars
- Beds
- 131
- Ownership
- For profit - Limited Liability company
- Takes
- Medicare and Medicaid
- Operator group
- Not part of a chain
Federal data: Medicare's October 2026 release. North Carolina records checked Nov 2, 2026.
At a glance
Compared with all 419 North Carolina nursing homes that take Medicare or Medicaid. "Worse than most" means among the worst quarter of North Carolina homes on that measure; "better than most", the best quarter.
Overall star rating
About typical
2 of 5 stars
Medicare's summary of inspections, staffing and quality.
Serious inspection findings
Worse than most
8 findings of harm or jeopardy in 3 years
Grades G to L: a resident was hurt, or was in immediate danger.
Nurse staffing
Worse than most
3.24 hours per resident a day
All nursing staff, adjusted for how much care residents need.
Staff turnover
Worse than most
75% of nursing staff left in a year
High turnover means residents see unfamiliar staff.
Federal fines
Worse than most
$145,567 in 3 years
Fines follow the most serious or repeated problems.
Inspections
Every federal health inspection finding since November 2023. Inspectors grade each problem with an official letter, A to L. We show the letter and say in plain words what it means.
5
Immediate jeopardy (J–L)
3
Residents were harmed (G–I)
34
Risk of harm (D–F)
0
Minimal risk (A–C)
Every finding of harm or immediate jeopardy
| Date | What inspectors found | Official grade | Fixed? |
|---|---|---|---|
| Jul 11, 2025Complaint investigation | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F 0689 | Grade GResidents were harmed | Reported fixed May 31, 2025 |
| Jul 22, 2024Complaint investigation | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F 0600 | Grade GResidents were harmed | Reported fixed Aug 13, 2024 |
| Jun 13, 2024Complaint investigation | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. F 0626 | Grade GResidents were harmed | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Routine inspection | Provide safe, appropriate pain management for a resident who requires such services. F 0697 | Grade JImmediate jeopardy | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Complaint investigation | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F 0684 | Grade JImmediate jeopardy | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Complaint investigation | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F 0600 | Grade JImmediate jeopardy | Reported fixed Aug 13, 2024 |
| Jun 13, 2024Routine inspection | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F 0726 | Grade KImmediate jeopardy | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Routine inspection | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. F 0678 | Grade JImmediate jeopardy | Reported fixed Jul 22, 2024 |
Show the 34 other findings (risk of harm)
| Date | What inspectors found | Grade | Fixed? |
|---|---|---|---|
| Sep 11, 2025Routine inspection | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F 0700 | DRisk of harm | Reported fixed Sep 13, 2025 |
| Sep 11, 2025Routine inspection | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F 0812 | ERisk of harm | Reported fixed Sep 13, 2025 |
| Sep 11, 2025Routine inspection | Provide safe and appropriate respiratory care for a resident when needed. F 0695 | ERisk of harm | Reported fixed Sep 13, 2025 |
| Sep 11, 2025Routine inspection | Provide and implement an infection prevention and control program. F 0880 | DRisk of harm | Reported fixed Sep 13, 2025 |
| Sep 11, 2025Fire safety · routine inspection | Use approved construction type or materials. K 0161 | DRisk of harm | Reported fixed Jun 5, 2026 |
| Sep 11, 2025Fire safety · routine inspection | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. K 0321 | DRisk of harm | Reported fixed Jun 5, 2026 |
| Sep 11, 2025Fire safety · routine inspection | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. K 0521 | DRisk of harm | Reported fixed Jun 5, 2026 |
| Sep 11, 2025Fire safety · routine inspection | Have proper medical gas storage and administration areas. K 0923 | DRisk of harm | Reported fixed Jun 5, 2026 |
| Sep 11, 2025Routine inspection | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F 0578 | ERisk of harm | Reported fixed Sep 13, 2025 |
| Jul 11, 2025Complaint investigation | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F 0656 | DRisk of harm | Reported fixed Sep 11, 2025 |
| Jul 11, 2025Complaint investigation | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F 0580 | DRisk of harm | Reported fixed Sep 11, 2025 |
| Jul 22, 2024Complaint investigation | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F 0607 | DRisk of harm | Reported fixed Aug 13, 2024 |
| Jun 13, 2024Complaint investigation | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F 0607 | DRisk of harm | Reported fixed Aug 13, 2024 |
| Jun 13, 2024Routine inspection | Ensure each resident receives an accurate assessment. F 0641 | DRisk of harm | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Routine inspection | Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility. F 0841 | FRisk of harm | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Routine inspection | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F 0578 | ERisk of harm | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Complaint investigation | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F 0689 | DRisk of harm | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Complaint investigation | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F 0690 | DRisk of harm | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Complaint investigation | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F 0609 | DRisk of harm | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Fire safety · routine inspection | Establish staff and initial training requirements. E 0037 | ERisk of harm | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Routine inspection | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F 0758 | DRisk of harm | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Fire safety · routine inspection | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. K 0321 | DRisk of harm | Reported fixed Aug 22, 2024 |
| Jun 13, 2024Fire safety · routine inspection | Inspect, test, and maintain automatic sprinkler systems. K 0353 | DRisk of harm | Reported fixed Aug 22, 2024 |
| Jun 13, 2024Complaint investigation | Ensure medication error rates are not 5 percent or greater. F 0759 | DRisk of harm | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Routine inspection | Allow residents to self-administer drugs if determined clinically appropriate. F 0554 | DRisk of harm | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Routine inspection | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F 0925 | ERisk of harm | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Routine inspection | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F 0761 | ERisk of harm | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Routine inspection | Provide safe and appropriate respiratory care for a resident when needed. F 0695 | ERisk of harm | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Complaint investigation | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F 0656 | DRisk of harm | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Routine inspection | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F 0657 | DRisk of harm | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Complaint investigation | Provide care and assistance to perform activities of daily living for any resident who is unable. F 0677 | DRisk of harm | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Fire safety · routine inspection | Have proper medical gas storage and administration areas. K 0923 | DRisk of harm | Reported fixed Aug 22, 2024 |
| Jun 13, 2024Complaint investigation | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F 0842 | DRisk of harm | Reported fixed Jul 22, 2024 |
| Jun 13, 2024Complaint investigation | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F 0580 | DRisk of harm | Reported fixed Jul 22, 2024 |
North Carolina's own inspections
NC's inspectors have posted 3 reports newer than the federal data: Apr 23, 2026, Nov 12, 2025, Oct 29, 2025. They are not in Care Compare yet.
Penalties
- Jul 11, 2025 · Federal fine$5,138
- Jul 11, 2025 · Payment denial: Medicare and Medicaid stopped paying for new admissions from Aug 9, 2025 (35 days)
- Jul 11, 2025 · Federal fine$15,964
- Jul 11, 2025 · Federal fine$5,138
- Jun 13, 2024 · Federal fine$119,327
- Jun 13, 2024 · Payment denial: Medicare and Medicaid stopped paying for new admissions from Jul 4, 2024 (40 days)
Federal fines follow the most serious or repeated problems. A payment denial stops Medicare and Medicaid paying for new admissions — in practice, a pause on new admissions; residents already there are not affected by it.
Staffing
| Hours of care per resident a day | This home | NC avg |
|---|---|---|
| All nursing staff, adjusted for residents' needs · below most homes | 3.24 | 3.99 |
| Registered nurses | 0.44 | 0.62 |
| Nurse aides (most hands-on care) | 1.45 | 2.37 |
| All nursing staff on weekends | 2.79 | 3.40 |
From payroll records the home must submit to CMS.
Quality of care
Long-stay residents, 2025 Q3 to 2026 Q2. Lower is better for every measure shown.
Falls with a major injury
5.6% vs 3.5% at nearby NC homes
Higher than most nearby homes
Pressure sores (bedsores)
7.9% vs 4.8% at nearby NC homes
Higher than most nearby homes
Given antipsychotic medicine
19.5% vs 12.3% at nearby NC homes
Higher than most nearby homes
Urinary tract infection
0.7% vs 1.6% at nearby NC homes
Lost too much weight
10.8% vs 6.7% at nearby NC homes
Higher than most nearby homes
Catheter left in the bladder
0.0% vs 0.4% at nearby NC homes
What it costs
NC Medicaid paid this home $317.14 a day (about $9,641 a month) for a resident on Medicaid, effective Jan 1, 2024 — the newest rate NC Medicaid has published. The typical nursing home near Charlotte was paid $322.34 a day.
This is what Medicaid pays, not what the home charges.
No public record lists private-pay prices or whether a bed is free today. Call the home and ask about both.
Who owns and runs it
North Carolina licence holder: Crestview SNF Operations LLC.
What you can do
Questions to ask on a tour, from this record
- Inspectors found residents were harmed on Jul 11, 2025 (Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents). What changed afterwards, and who is responsible for it now?
- The home was penalised on Jul 11, 2025. What was the problem, and is it fixed?
- Many nursing staff leave each year here. How long have the director of nursing and the administrator been in post?
- May I see your most recent inspection report? (Nursing homes must keep it where residents and visitors can read it.)
- How many residents does each nurse aide care for on day, evening and night shifts?
If your family member already lives here
A record like this is a reason to watch closely and ask questions, not necessarily to move — moving a frail person carries risks of its own. Raise concerns with the director of nursing first, in writing if serious. If that doesn't resolve them, call the free Long-Term Care Ombudsman (Centralina, (800) 508-5777) or file a complaint with the state (NC DHSR, 1-800-624-3004, weekdays). If someone is in danger now, call 911.
Sources and limits
From Medicare's Care Compare data (inspections, penalties, payroll-based staffing, quality measures and ownership), North Carolina DHSR licence lists and inspection reports, and NC Medicaid rate files. North Carolina homes are compared only with other North Carolina homes, never across states. Check this home on Medicare Care Compare.
What this page can't tell you: price, whether a bed is free, or what daily life is like — food, activities, kindness. No public record measures those. Visit more than once, at different times of day. Spotted an error? Tell us.