Nursing home · Charlotte, NC · Mecklenburg County
White Oak Manor - Charlotte
4009 Craig Avenue, Charlotte, NC 28211 · (704) 365-2620 · 4.4 miles from uptown Charlotte
- Overall rating
- 2 of 5 stars
- Beds
- 180
- Ownership
- For profit - Corporation
- Takes
- Medicare and Medicaid
- Operator group
- Not part of a chain
Federal data: Medicare's October 2026 release. North Carolina records checked Nov 2, 2026.
At a glance
Compared with all 419 North Carolina nursing homes that take Medicare or Medicaid. "Worse than most" means among the worst quarter of North Carolina homes on that measure; "better than most", the best quarter.
Overall star rating
About typical
2 of 5 stars
Medicare's summary of inspections, staffing and quality.
Serious inspection findings
About typical
2 findings of harm or jeopardy in 3 years
Grades G to L: a resident was hurt, or was in immediate danger.
Nurse staffing
About typical
4.07 hours per resident a day
All nursing staff, adjusted for how much care residents need.
Staff turnover
About typical
46% of nursing staff left in a year
High turnover means residents see unfamiliar staff.
Federal fines
Worse than most
$69,804 in 3 years
Fines follow the most serious or repeated problems.
Inspections
Every federal health inspection finding since November 2023. Inspectors grade each problem with an official letter, A to L. We show the letter and say in plain words what it means.
2
Immediate jeopardy (J–L)
0
Residents were harmed (G–I)
47
Risk of harm (D–F)
0
Minimal risk (A–C)
Every finding of harm or immediate jeopardy
| Date | What inspectors found | Official grade | Fixed? |
|---|---|---|---|
| Apr 13, 2026Routine inspection | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F 0689 | Grade JImmediate jeopardy | Reported fixed May 8, 2026 |
| Oct 27, 2025Complaint investigation | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F 0684 | Grade JImmediate jeopardy | Reported fixed Nov 22, 2025 |
Show the 47 other findings (risk of harm)
| Date | What inspectors found | Grade | Fixed? |
|---|---|---|---|
| Apr 13, 2026Fire safety · routine inspection | Keep aisles, corridors, and exits free of obstruction in case of emergency. K 0211 | ERisk of harm | Reported fixed Aug 12, 2026 |
| Apr 13, 2026Fire safety · routine inspection | Have generator or other power source capable of supplying service within 10 seconds. K 0918 | DRisk of harm | Reported fixed Aug 12, 2026 |
| Apr 13, 2026Fire safety · routine inspection | Inspect, test, and maintain automatic sprinkler systems. K 0353 | DRisk of harm | Reported fixed Aug 12, 2026 |
| Apr 13, 2026Fire safety · routine inspection | Have properly installed electrical wiring and gas equipment. K 0511 | DRisk of harm | Reported fixed Aug 12, 2026 |
| Apr 13, 2026Routine inspection | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F 0812 | ERisk of harm | Reported fixed May 8, 2026 |
| Apr 13, 2026Complaint investigation | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F 0550 | DRisk of harm | Reported fixed May 8, 2026 |
| Apr 13, 2026Complaint investigation | Provide care and assistance to perform activities of daily living for any resident who is unable. F 0677 | DRisk of harm | Reported fixed May 8, 2026 |
| Apr 13, 2026Routine inspection | Provide and implement an infection prevention and control program. F 0880 | DRisk of harm | Reported fixed May 8, 2026 |
| Apr 13, 2026Fire safety · routine inspection | Have approved installation, maintenance and testing program for fire alarm systems. K 0345 | DRisk of harm | Reported fixed Aug 12, 2026 |
| Apr 13, 2026Fire safety · routine inspection | Use approved construction type or materials. K 0161 | DRisk of harm | Reported fixed Aug 12, 2026 |
| Nov 18, 2025Complaint investigation | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F 0684 | DRisk of harm | Reported fixed Nov 25, 2025 |
| Nov 18, 2025Complaint investigation | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F 0925 | DRisk of harm | Reported fixed Nov 25, 2025 |
| Oct 27, 2025Complaint investigation | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F 0756 | DRisk of harm | Reported fixed Nov 22, 2025 |
| Oct 27, 2025Complaint investigation | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. F 0711 | DRisk of harm | Reported fixed Nov 22, 2025 |
| Mar 27, 2025Fire safety · routine inspection | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. K 0321 | DRisk of harm | Reported fixed Jun 14, 2025 |
| Mar 27, 2025Fire safety · routine inspection | Have approved installation, maintenance and testing program for fire alarm systems. K 0345 | DRisk of harm | Reported fixed Jun 14, 2025 |
| Mar 27, 2025Fire safety · routine inspection | Inspect, test, and maintain automatic sprinkler systems. K 0353 | DRisk of harm | Reported fixed Jun 14, 2025 |
| Mar 27, 2025Fire safety · routine inspection | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. K 0521 | DRisk of harm | Reported fixed Jun 14, 2025 |
| Mar 27, 2025Fire safety · routine inspection | Have simulated fire drills held at unexpected times. K 0712 | DRisk of harm | Reported fixed Jun 14, 2025 |
| Mar 27, 2025Fire safety · routine inspection | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. K 0914 | DRisk of harm | Reported fixed Jun 14, 2025 |
| Mar 27, 2025Fire safety · routine inspection | Have generator or other power source capable of supplying service within 10 seconds. K 0918 | DRisk of harm | Reported fixed Jun 14, 2025 |
| Mar 27, 2025Fire safety · routine inspection | Have proper medical gas storage and administration areas. K 0923 | DRisk of harm | Reported fixed Jun 14, 2025 |
| Mar 27, 2025Routine inspection | Provide and implement an infection prevention and control program. F 0880 | DRisk of harm | Reported fixed Apr 24, 2025 |
| Mar 27, 2025Routine inspection | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F 0812 | ERisk of harm | Reported fixed Apr 24, 2025 |
| Mar 27, 2025Complaint investigation | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F 0689 | DRisk of harm | Reported fixed Apr 24, 2025 |
| Mar 27, 2025Routine inspection | Provide safe and appropriate respiratory care for a resident when needed. F 0695 | DRisk of harm | Reported fixed Apr 24, 2025 |
| Mar 27, 2025Routine inspection | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F 0761 | DRisk of harm | Reported fixed Apr 24, 2025 |
| Dec 8, 2023Routine inspection | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F 0657 | ERisk of harm | Reported fixed Jan 5, 2024 |
| Dec 8, 2023Complaint investigation | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F 0550 | ERisk of harm | Reported fixed Jan 5, 2024 |
| Dec 8, 2023Complaint investigation | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F 0585 | ERisk of harm | Reported fixed Jan 5, 2024 |
| Dec 8, 2023Complaint investigation | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. F 0626 | DRisk of harm | Reported fixed Jan 5, 2024 |
| Dec 8, 2023Complaint investigation | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. F 0806 | DRisk of harm | Reported fixed Jan 5, 2024 |
| Dec 8, 2023Complaint investigation | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. F 0808 | DRisk of harm | Reported fixed Jan 5, 2024 |
| Dec 8, 2023Fire safety · routine inspection | Meet other general requirements. K 0100 | DRisk of harm | Reported fixed Mar 14, 2024 |
| Dec 8, 2023Fire safety · routine inspection | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. K 0222 | DRisk of harm | Reported fixed Mar 14, 2024 |
| Dec 8, 2023Fire safety · routine inspection | Have corridors or aisles that are unobstructed and are at least 8 feet in width. K 0232 | DRisk of harm | Reported fixed Mar 14, 2024 |
| Dec 8, 2023Fire safety · routine inspection | Have exits that are accessible at all times. K 0271 | DRisk of harm | Reported fixed Mar 14, 2024 |
| Dec 8, 2023Fire safety · routine inspection | Install emergency lighting that can last at least 1 1/2 hours. K 0291 | DRisk of harm | Reported fixed Mar 14, 2024 |
| Dec 8, 2023Fire safety · routine inspection | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. K 0321 | DRisk of harm | Reported fixed Mar 14, 2024 |
| Dec 8, 2023Fire safety · routine inspection | Have approved installation, maintenance and testing program for fire alarm systems. K 0345 | DRisk of harm | Reported fixed Mar 14, 2024 |
| Dec 8, 2023Fire safety · routine inspection | Inspect, test, and maintain automatic sprinkler systems. K 0353 | DRisk of harm | Reported fixed Mar 14, 2024 |
| Dec 8, 2023Fire safety · routine inspection | Install corridor and hallway doors that block smoke. K 0363 | DRisk of harm | Reported fixed Mar 14, 2024 |
| Dec 8, 2023Fire safety · routine inspection | Install smoke barrier doors that can resist smoke for at least 20 minutes. K 0374 | DRisk of harm | Reported fixed Mar 14, 2024 |
| Dec 8, 2023Fire safety · routine inspection | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. K 0521 | DRisk of harm | Reported fixed Mar 14, 2024 |
| Dec 8, 2023Fire safety · routine inspection | Have simulated fire drills held at unexpected times. K 0712 | DRisk of harm | Reported fixed Mar 14, 2024 |
| Dec 8, 2023Fire safety · routine inspection | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. K 0914 | DRisk of harm | Reported fixed Mar 14, 2024 |
| Dec 8, 2023Fire safety · routine inspection | Have generator or other power source capable of supplying service within 10 seconds. K 0918 | DRisk of harm | Reported fixed Mar 14, 2024 |
North Carolina's own inspections
NC's inspectors have posted 2 reports newer than the federal data: Jul 29, 2026, Jun 3, 2026. They are not in Care Compare yet.
Penalties
- Apr 13, 2026 · Federal fine$43,641
- Oct 27, 2025 · Federal fine$16,153
- Oct 27, 2025 · Federal fine$10,010
Federal fines follow the most serious or repeated problems. A payment denial stops Medicare and Medicaid paying for new admissions — in practice, a pause on new admissions; residents already there are not affected by it.
Staffing
| Hours of care per resident a day | This home | NC avg |
|---|---|---|
| All nursing staff, adjusted for residents' needs | 4.07 | 3.99 |
| Registered nurses | 0.40 | 0.62 |
| Nurse aides (most hands-on care) | 2.16 | 2.37 |
| All nursing staff on weekends | 3.07 | 3.40 |
From payroll records the home must submit to CMS.
Quality of care
Long-stay residents, 2025 Q3 to 2026 Q2. Lower is better for every measure shown.
Falls with a major injury
2.6% vs 3.5% at nearby NC homes
Pressure sores (bedsores)
4.4% vs 4.8% at nearby NC homes
Given antipsychotic medicine
18.6% vs 12.3% at nearby NC homes
Higher than most nearby homes
Urinary tract infection
1.1% vs 1.6% at nearby NC homes
Lost too much weight
3.6% vs 6.7% at nearby NC homes
Catheter left in the bladder
1.4% vs 0.4% at nearby NC homes
Higher than most nearby homes
What it costs
NC Medicaid paid this home $276.22 a day (about $8,397 a month) for a resident on Medicaid, effective Jan 1, 2024 — the newest rate NC Medicaid has published. The typical nursing home near Charlotte was paid $322.34 a day.
This is what Medicaid pays, not what the home charges.
No public record lists private-pay prices or whether a bed is free today. Call the home and ask about both.
Who owns and runs it
North Carolina licence holder: NHC HealthCare - Charlotte LLC.
What you can do
Questions to ask on a tour, from this record
- Inspectors found immediate jeopardy on Apr 13, 2026 (Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents). What changed afterwards, and who is responsible for it now?
- The home was penalised on Apr 13, 2026. What was the problem, and is it fixed?
- May I see your most recent inspection report? (Nursing homes must keep it where residents and visitors can read it.)
- How many residents does each nurse aide care for on day, evening and night shifts?
If your family member already lives here
A record like this is a reason to watch closely and ask questions, not necessarily to move — moving a frail person carries risks of its own. Raise concerns with the director of nursing first, in writing if serious. If that doesn't resolve them, call the free Long-Term Care Ombudsman (Centralina, (800) 508-5777) or file a complaint with the state (NC DHSR, 1-800-624-3004, weekdays). If someone is in danger now, call 911.
Sources and limits
From Medicare's Care Compare data (inspections, penalties, payroll-based staffing, quality measures and ownership), North Carolina DHSR licence lists and inspection reports, and NC Medicaid rate files. North Carolina homes are compared only with other North Carolina homes, never across states. Check this home on Medicare Care Compare.
What this page can't tell you: price, whether a bed is free, or what daily life is like — food, activities, kindness. No public record measures those. Visit more than once, at different times of day. Spotted an error? Tell us.