Nursing home · Charlotte, NC · Mecklenburg County
Pelican Health Randolph LLC
4801 Randolph Road, Charlotte, NC 28211 · (704) 364-8363 · 4.6 miles from uptown Charlotte
- Overall rating
- 3 of 5 stars
- Beds
- 100
- Ownership
- For profit - Corporation
- Takes
- Medicare and Medicaid
- Operator group
- Not part of a chain
Federal data: Medicare's October 2026 release. North Carolina records checked Nov 2, 2026.
At a glance
Compared with all 419 North Carolina nursing homes that take Medicare or Medicaid. "Worse than most" means among the worst quarter of North Carolina homes on that measure; "better than most", the best quarter.
Overall star rating
About typical
3 of 5 stars
Medicare's summary of inspections, staffing and quality.
Serious inspection findings
About typical
2 findings of harm or jeopardy in 3 years
Grades G to L: a resident was hurt, or was in immediate danger.
Nurse staffing
Worse than most
3.13 hours per resident a day
All nursing staff, adjusted for how much care residents need.
Staff turnover
Worse than most
68% of nursing staff left in a year
High turnover means residents see unfamiliar staff.
Federal fines
About typical
$19,663 in 3 years
Fines follow the most serious or repeated problems.
Inspections
Every federal health inspection finding since November 2023. Inspectors grade each problem with an official letter, A to L. We show the letter and say in plain words what it means.
2
Immediate jeopardy (J–L)
0
Residents were harmed (G–I)
25
Risk of harm (D–F)
2
Minimal risk (A–C)
Every finding of harm or immediate jeopardy
| Date | What inspectors found | Official grade | Fixed? |
|---|---|---|---|
| Apr 24, 2024Complaint investigation | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F 0689 | Grade JImmediate jeopardy | Reported fixed Jan 24, 2024 |
| Apr 24, 2024Complaint investigation | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F 0684 | Grade JImmediate jeopardy | Reported fixed Jan 24, 2024 |
Show the 27 other findings (minimal risk or risk of harm)
| Date | What inspectors found | Grade | Fixed? |
|---|---|---|---|
| Sep 17, 2025Routine inspection | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F 0693 | DRisk of harm | Reported fixed Oct 17, 2025 |
| Sep 17, 2025Complaint investigation | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F 0584 | ERisk of harm | Reported fixed Oct 17, 2025 |
| Sep 17, 2025Complaint investigation | Reasonably accommodate the needs and preferences of each resident. F 0558 | DRisk of harm | Reported fixed Oct 17, 2025 |
| Sep 17, 2025Complaint investigation | Provide and implement an infection prevention and control program. F 0880 | DRisk of harm | Reported fixed Oct 17, 2025 |
| Sep 17, 2025Routine inspection | Make sure that a working call system is available in each resident's bathroom and bathing area. F 0919 | DRisk of harm | Reported fixed Oct 17, 2025 |
| Sep 17, 2025Routine inspection | Provide appropriate foot care. F 0687 | DRisk of harm | Reported fixed Oct 17, 2025 |
| Sep 17, 2025Complaint investigation | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F 0689 | DRisk of harm | Reported fixed Oct 17, 2025 |
| Sep 17, 2025Complaint investigation | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F 0690 | DRisk of harm | Reported fixed Oct 17, 2025 |
| Sep 17, 2025Complaint investigation | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F 0600 | DRisk of harm | Reported fixed Oct 17, 2025 |
| Sep 17, 2025Complaint investigation | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F 0609 | DRisk of harm | Reported fixed Oct 17, 2025 |
| Sep 17, 2025Complaint investigation | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F 0628 | DRisk of harm | Reported fixed Oct 17, 2025 |
| Sep 17, 2025Complaint investigation | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F 0925 | ERisk of harm | Reported fixed Oct 17, 2025 |
| Sep 17, 2025Complaint investigation | Ensure services provided by the nursing facility meet professional standards of quality. F 0658 | DRisk of harm | Reported fixed Oct 17, 2025 |
| Sep 17, 2025Routine inspection | Provide safe and appropriate respiratory care for a resident when needed. F 0695 | DRisk of harm | Reported fixed Oct 17, 2025 |
| Sep 17, 2025Complaint investigation | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F 0684 | DRisk of harm | Reported fixed Oct 17, 2025 |
| Jun 27, 2024Routine inspection | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F 0758 | ERisk of harm | Reported fixed Jul 23, 2024 |
| Jun 27, 2024Routine inspection | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F 0578 | DRisk of harm | Reported fixed Jul 23, 2024 |
| Jun 27, 2024Routine inspection | Ensure medication error rates are not 5 percent or greater. F 0759 | DRisk of harm | Reported fixed Jul 23, 2024 |
| Jun 27, 2024Fire safety · routine inspection | Have generator or other power source capable of supplying service within 10 seconds. K 0918 | DRisk of harm | Reported fixed Aug 9, 2024 |
| Jun 27, 2024Fire safety · routine inspection | Inspect, test, and maintain automatic sprinkler systems. K 0353 | DRisk of harm | Reported fixed Aug 9, 2024 |
| Jun 27, 2024Routine inspection | Provide and implement an infection prevention and control program. F 0880 | DRisk of harm | Reported fixed Jul 23, 2024 |
| Jun 27, 2024Fire safety · routine inspection | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. K 0321 | DRisk of harm | Reported fixed Aug 9, 2024 |
| Jun 27, 2024Routine inspection | Ensure that residents are free from significant medication errors. F 0760 | ERisk of harm | Reported fixed Jul 23, 2024 |
| May 3, 2024Complaint investigation | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F 0690 | DRisk of harm | Reported fixed May 4, 2024 |
| May 3, 2024Complaint investigation | Post nurse staffing information every day. F 0732 | CMinimal risk | Reported fixed May 4, 2024 |
| May 3, 2024Complaint investigation | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F 0657 | BMinimal risk | Reported fixed May 4, 2024 |
| Apr 24, 2024Complaint investigation | Allow residents to self-administer drugs if determined clinically appropriate. F 0554 | DRisk of harm | Reported fixed May 4, 2024 |
North Carolina's own inspections
NC's inspectors have posted 2 reports newer than the federal data: Jun 18, 2026, Nov 21, 2025. They are not in Care Compare yet.
Penalties
- Apr 24, 2024 · Federal fine$7,823
- Apr 24, 2024 · Federal fine$7,823
- Apr 24, 2024 · Federal fine$4,017
Federal fines follow the most serious or repeated problems. A payment denial stops Medicare and Medicaid paying for new admissions — in practice, a pause on new admissions; residents already there are not affected by it.
Staffing
| Hours of care per resident a day | This home | NC avg |
|---|---|---|
| All nursing staff, adjusted for residents' needs · below most homes | 3.13 | 3.99 |
| Registered nurses | 0.63 | 0.62 |
| Nurse aides (most hands-on care) | 1.84 | 2.37 |
| All nursing staff on weekends | 2.90 | 3.40 |
From payroll records the home must submit to CMS.
Quality of care
Long-stay residents, 2025 Q3 to 2026 Q2. Lower is better for every measure shown.
Falls with a major injury
3.3% vs 3.5% at nearby NC homes
Pressure sores (bedsores)
5.4% vs 4.8% at nearby NC homes
Given antipsychotic medicine
8.4% vs 12.3% at nearby NC homes
Urinary tract infection
0.0% vs 1.6% at nearby NC homes
Lost too much weight
5.0% vs 6.7% at nearby NC homes
Catheter left in the bladder
0.3% vs 0.4% at nearby NC homes
What it costs
NC Medicaid paid this home $305.68 a day (about $9,293 a month) for a resident on Medicaid, effective Jan 1, 2024 — the newest rate NC Medicaid has published. The typical nursing home near Charlotte was paid $322.34 a day.
This is what Medicaid pays, not what the home charges.
No public record lists private-pay prices or whether a bed is free today. Call the home and ask about both.
Who owns and runs it
North Carolina licence holder: Randolph Gardens SNF Operations LLC.
What you can do
Questions to ask on a tour, from this record
- Inspectors found immediate jeopardy on Apr 24, 2024 (Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents). What changed afterwards, and who is responsible for it now?
- The home was penalised on Apr 24, 2024. What was the problem, and is it fixed?
- Many nursing staff leave each year here. How long have the director of nursing and the administrator been in post?
- May I see your most recent inspection report? (Nursing homes must keep it where residents and visitors can read it.)
- How many residents does each nurse aide care for on day, evening and night shifts?
If your family member already lives here
A record like this is a reason to watch closely and ask questions, not necessarily to move — moving a frail person carries risks of its own. Raise concerns with the director of nursing first, in writing if serious. If that doesn't resolve them, call the free Long-Term Care Ombudsman (Centralina, (800) 508-5777) or file a complaint with the state (NC DHSR, 1-800-624-3004, weekdays). If someone is in danger now, call 911.
Sources and limits
From Medicare's Care Compare data (inspections, penalties, payroll-based staffing, quality measures and ownership), North Carolina DHSR licence lists and inspection reports, and NC Medicaid rate files. North Carolina homes are compared only with other North Carolina homes, never across states. Check this home on Medicare Care Compare.
What this page can't tell you: price, whether a bed is free, or what daily life is like — food, activities, kindness. No public record measures those. Visit more than once, at different times of day. Spotted an error? Tell us.