Nursing home · Charlotte, NC · Mecklenburg County
Pavilion Health Center at Brightmore
10011 Providence Road West, Charlotte, NC 28277 · (980) 245-8500 · 13.1 miles from uptown Charlotte
- Overall rating
- 1 of 5 stars
- Beds
- 108
- Ownership
- For profit - Corporation
- Takes
- Medicare and Medicaid
- Operator group
- Liberty Senior Living
Federal data: Medicare's October 2026 release. North Carolina records checked Nov 2, 2026.
At a glance
Compared with all 419 North Carolina nursing homes that take Medicare or Medicaid. "Worse than most" means among the worst quarter of North Carolina homes on that measure; "better than most", the best quarter.
Overall star rating
Worse than most
1 of 5 stars
Medicare's summary of inspections, staffing and quality.
Serious inspection findings
Worse than most
3 findings of harm or jeopardy in 3 years
Grades G to L: a resident was hurt, or was in immediate danger.
Nurse staffing
About typical
3.59 hours per resident a day
All nursing staff, adjusted for how much care residents need.
Staff turnover
About typical
42% of nursing staff left in a year
High turnover means residents see unfamiliar staff.
Federal fines
Worse than most
$103,435 in 3 years
Fines follow the most serious or repeated problems.
Inspections
Every federal health inspection finding since November 2023. Inspectors grade each problem with an official letter, A to L. We show the letter and say in plain words what it means.
3
Immediate jeopardy (J–L)
0
Residents were harmed (G–I)
31
Risk of harm (D–F)
1
Minimal risk (A–C)
Every finding of harm or immediate jeopardy
| Date | What inspectors found | Official grade | Fixed? |
|---|---|---|---|
| Dec 9, 2025Complaint investigation | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F 0689 | Grade JImmediate jeopardy | Yes |
| Mar 26, 2024Complaint investigation | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F 0600 | Grade JImmediate jeopardy | Reported fixed Apr 18, 2024 |
| Mar 26, 2024Complaint investigation | Ensure that residents are free from significant medication errors. F 0760 | Grade JImmediate jeopardy | Reported fixed Apr 18, 2024 |
Show the 32 other findings (minimal risk or risk of harm)
| Date | What inspectors found | Grade | Fixed? |
|---|---|---|---|
| Sep 3, 2026Routine inspection | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. F 0742 | DRisk of harm | Not yet recorded |
| Sep 3, 2026Routine inspection | PASARR screening for Mental disorders or Intellectual Disabilities F 0645 | DRisk of harm | Not yet recorded |
| Sep 3, 2026Routine inspection | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F 0644 | DRisk of harm | Not yet recorded |
| Sep 3, 2026Routine inspection | Protect each resident from the wrongful use of the resident's belongings or money. F 0602 | DRisk of harm | Not yet recorded |
| Jul 3, 2025Routine inspection | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F 0605 | DRisk of harm | Reported fixed Jul 11, 2025 |
| Jul 3, 2025Routine inspection | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F 0657 | DRisk of harm | Reported fixed Jul 11, 2025 |
| Jul 3, 2025Routine inspection | Provide safe and appropriate respiratory care for a resident when needed. F 0695 | DRisk of harm | Reported fixed Jul 11, 2025 |
| Jul 3, 2025Routine inspection | Ensure each resident receives an accurate assessment. F 0641 | DRisk of harm | Reported fixed Jul 11, 2025 |
| Jul 3, 2025Routine inspection | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F 0656 | DRisk of harm | Reported fixed Jul 11, 2025 |
| Jul 3, 2025Routine inspection | Ensure medication error rates are not 5 percent or greater. F 0759 | DRisk of harm | Reported fixed Jul 11, 2025 |
| Mar 26, 2024Complaint investigation | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F 0688 | DRisk of harm | Reported fixed Apr 18, 2024 |
| Mar 26, 2024Complaint investigation | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F 0684 | DRisk of harm | Reported fixed Apr 18, 2024 |
| Mar 26, 2024Routine inspection | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F 0604 | DRisk of harm | Reported fixed Apr 18, 2024 |
| Mar 26, 2024Routine inspection | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F 0656 | DRisk of harm | Reported fixed Apr 18, 2024 |
| Mar 26, 2024Routine inspection | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F 0657 | DRisk of harm | Reported fixed Apr 18, 2024 |
| Mar 26, 2024Complaint investigation | Protect each resident from the wrongful use of the resident's belongings or money. F 0602 | DRisk of harm | Reported fixed Jan 6, 2024 |
| Mar 26, 2024Fire safety · routine inspection | Have generator or other power source capable of supplying service within 10 seconds. K 0918 | ERisk of harm | Reported fixed Jul 19, 2024 |
| Mar 26, 2024Routine inspection | Post nurse staffing information every day. F 0732 | CMinimal risk | Reported fixed Apr 16, 2024 |
| Mar 26, 2024Routine inspection | Make sure that a working call system is available in each resident's bathroom and bathing area. F 0919 | DRisk of harm | Reported fixed Apr 18, 2024 |
| Mar 26, 2024Routine inspection | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F 0842 | DRisk of harm | Reported fixed Apr 18, 2024 |
| Mar 26, 2024Complaint investigation | Provide enough food/fluids to maintain a resident's health. F 0692 | DRisk of harm | Reported fixed Apr 18, 2024 |
| Mar 26, 2024Routine inspection | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. F 0867 | ERisk of harm | Reported fixed Apr 18, 2024 |
| Mar 26, 2024Complaint investigation | Ensure services provided by the nursing facility meet professional standards of quality. F 0658 | DRisk of harm | Reported fixed Apr 18, 2024 |
| Mar 26, 2024Routine inspection | Provide activities to meet all resident's needs. F 0679 | ERisk of harm | Reported fixed Apr 18, 2024 |
| Mar 26, 2024Routine inspection | Ensure each resident receives an accurate assessment. F 0641 | ERisk of harm | Reported fixed Apr 18, 2024 |
| Mar 26, 2024Fire safety · routine inspection | Inspect, test, and maintain automatic sprinkler systems. K 0353 | DRisk of harm | Reported fixed Jul 19, 2024 |
| Mar 26, 2024Fire safety · routine inspection | Have an externally vented heating system. K 0522 | DRisk of harm | Reported fixed Jul 19, 2024 |
| Mar 26, 2024Routine inspection | Provide and implement an infection prevention and control program. F 0880 | ERisk of harm | Reported fixed Apr 18, 2024 |
| Mar 26, 2024Complaint investigation | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. F 0557 | DRisk of harm | Reported fixed Apr 18, 2024 |
| Mar 26, 2024Complaint investigation | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F 0584 | DRisk of harm | Reported fixed Apr 18, 2024 |
| Mar 26, 2024Fire safety · routine inspection | Have approved installation, maintenance and testing program for fire alarm systems. K 0345 | DRisk of harm | Reported fixed Jul 19, 2024 |
| Mar 26, 2024Fire safety · routine inspection | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. K 0321 | DRisk of harm | Reported fixed Jul 19, 2024 |
Penalties
- Dec 9, 2025 · Federal fine$16,985
- Mar 26, 2024 · Federal fine$86,450
Federal fines follow the most serious or repeated problems. A payment denial stops Medicare and Medicaid paying for new admissions — in practice, a pause on new admissions; residents already there are not affected by it.
Staffing
| Hours of care per resident a day | This home | NC avg |
|---|---|---|
| All nursing staff, adjusted for residents' needs | 3.59 | 3.99 |
| Registered nurses | 0.55 | 0.62 |
| Nurse aides (most hands-on care) | 1.98 | 2.37 |
| All nursing staff on weekends | 3.17 | 3.40 |
From payroll records the home must submit to CMS.
Quality of care
Long-stay residents, 2025 Q3 to 2026 Q2. Lower is better for every measure shown.
Falls with a major injury
2.3% vs 3.5% at nearby NC homes
Pressure sores (bedsores)
2.6% vs 4.8% at nearby NC homes
Given antipsychotic medicine
13.1% vs 12.3% at nearby NC homes
Urinary tract infection
2.0% vs 1.6% at nearby NC homes
Lost too much weight
7.2% vs 6.7% at nearby NC homes
Catheter left in the bladder
0.0% vs 0.4% at nearby NC homes
What it costs
NC Medicaid paid this home $331.52 a day (about $10,078 a month) for a resident on Medicaid, effective Jan 1, 2024 — the newest rate NC Medicaid has published. The typical nursing home near Charlotte was paid $322.34 a day.
This is what Medicaid pays, not what the home charges.
No public record lists private-pay prices or whether a bed is free today. Call the home and ask about both.
Who owns and runs it
Operator group (as Medicare groups it): Liberty Senior Living, 37 homes nationally, averaging 2.9 stars.
Direct owners on Medicare's records: Long Term Care Management Services LLC (100%).
Operational or managerial control: Long Term Care Management Services LLC, Bork, Matthew, Calcutt, Joseph, McNeill, John.
North Carolina licence holder: Liberty Commons Nsg & Rehab Ctr of Ballantyne LLC.
Same chain nearby: Briar Creek Health Center, Royal Park Rehabilitation & Health Center.
What you can do
Questions to ask on a tour, from this record
- Inspectors found immediate jeopardy on Dec 9, 2025 (Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents). What changed afterwards, and who is responsible for it now?
- The home was penalised on Dec 9, 2025. What was the problem, and is it fixed?
- May I see your most recent inspection report? (Nursing homes must keep it where residents and visitors can read it.)
- How many residents does each nurse aide care for on day, evening and night shifts?
If your family member already lives here
A record like this is a reason to watch closely and ask questions, not necessarily to move — moving a frail person carries risks of its own. Raise concerns with the director of nursing first, in writing if serious. If that doesn't resolve them, call the free Long-Term Care Ombudsman (Centralina, (800) 508-5777) or file a complaint with the state (NC DHSR, 1-800-624-3004, weekdays). If someone is in danger now, call 911.
Sources and limits
From Medicare's Care Compare data (inspections, penalties, payroll-based staffing, quality measures and ownership), North Carolina DHSR licence lists and inspection reports, and NC Medicaid rate files. North Carolina homes are compared only with other North Carolina homes, never across states. Check this home on Medicare Care Compare.
What this page can't tell you: price, whether a bed is free, or what daily life is like — food, activities, kindness. No public record measures those. Visit more than once, at different times of day. Spotted an error? Tell us.