Nursing home · Charlotte, NC · Mecklenburg County
Crown Haven Health and Rehabilitation
620 Tom Hunter Road, Charlotte, NC 28213 · (704) 598-5136 · 5.3 miles from uptown Charlotte
- Overall rating
- 2 of 5 stars
- Beds
- 120
- Ownership
- For profit - Limited Liability company
- Takes
- Medicare and Medicaid
- Operator group
- Avardis Health
Federal data: Medicare's October 2026 release. North Carolina records checked Nov 2, 2026.
At a glance
Compared with all 419 North Carolina nursing homes that take Medicare or Medicaid. "Worse than most" means among the worst quarter of North Carolina homes on that measure; "better than most", the best quarter.
Overall star rating
About typical
2 of 5 stars
Medicare's summary of inspections, staffing and quality.
Serious inspection findings
Worse than most
4 findings of harm or jeopardy in 3 years
Grades G to L: a resident was hurt, or was in immediate danger.
Nurse staffing
About typical
3.38 hours per resident a day
All nursing staff, adjusted for how much care residents need.
Staff turnover
About typical
52% of nursing staff left in a year
High turnover means residents see unfamiliar staff.
Federal fines
Worse than most
$71,235 in 3 years
Fines follow the most serious or repeated problems.
Inspections
Every federal health inspection finding since November 2023. Inspectors grade each problem with an official letter, A to L. We show the letter and say in plain words what it means.
4
Immediate jeopardy (J–L)
0
Residents were harmed (G–I)
45
Risk of harm (D–F)
0
Minimal risk (A–C)
Every finding of harm or immediate jeopardy
| Date | What inspectors found | Official grade | Fixed? |
|---|---|---|---|
| Jul 3, 2025Routine inspection | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. F 0627 | Grade JImmediate jeopardy | Reported fixed Jul 30, 2025 |
| Dec 13, 2023Complaint investigation | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F 0580 | Grade JImmediate jeopardy | Reported fixed Sep 29, 2023 |
| Dec 13, 2023Complaint investigation | Ensure that residents are free from significant medication errors. F 0760 | Grade JImmediate jeopardy | Reported fixed Sep 29, 2023 |
| Dec 13, 2023Complaint investigation | Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide. F 0620 | Grade JImmediate jeopardy | Reported fixed Sep 29, 2023 |
Show the 45 other findings (risk of harm)
| Date | What inspectors found | Grade | Fixed? |
|---|---|---|---|
| Jul 3, 2025Routine inspection | Ensure services provided by the nursing facility meet professional standards of quality. F 0658 | DRisk of harm | Reported fixed Jul 30, 2025 |
| Jul 3, 2025Complaint investigation | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F 0689 | DRisk of harm | Reported fixed Jul 30, 2025 |
| Jul 3, 2025Routine inspection | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F 0657 | DRisk of harm | Reported fixed Jul 30, 2025 |
| Jul 3, 2025Routine inspection | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F 0561 | DRisk of harm | Reported fixed Jul 30, 2025 |
| Jul 3, 2025Routine inspection | Ensure that residents are fully informed and understand their health status, care and treatments. F 0552 | DRisk of harm | Reported fixed Jul 30, 2025 |
| Sep 23, 2024Complaint investigation | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F 0607 | DRisk of harm | Reported fixed Oct 22, 2024 |
| Sep 23, 2024Complaint investigation | Provide and implement an infection prevention and control program. F 0880 | DRisk of harm | Reported fixed Oct 22, 2024 |
| Aug 9, 2024Complaint investigation | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F 0607 | DRisk of harm | Reported fixed Oct 22, 2024 |
| Aug 9, 2024Complaint investigation | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F 0600 | DRisk of harm | Reported fixed Sep 23, 2024 |
| Jul 2, 2024Complaint investigation | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F 0550 | DRisk of harm | Reported fixed Aug 9, 2024 |
| Jul 2, 2024Complaint investigation | Provide care and assistance to perform activities of daily living for any resident who is unable. F 0677 | DRisk of harm | Reported fixed Aug 9, 2024 |
| Jul 2, 2024Complaint investigation | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F 0584 | DRisk of harm | Reported fixed Aug 9, 2024 |
| Jul 2, 2024Complaint investigation | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F 0842 | DRisk of harm | Reported fixed Aug 9, 2024 |
| Jul 2, 2024Complaint investigation | Provide safe and appropriate respiratory care for a resident when needed. F 0695 | DRisk of harm | Reported fixed Aug 9, 2024 |
| Jul 2, 2024Complaint investigation | Provide for the safe, appropriate administration of IV fluids for a resident when needed. F 0694 | DRisk of harm | Reported fixed Aug 9, 2024 |
| Jul 2, 2024Complaint investigation | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F 0693 | DRisk of harm | Reported fixed Aug 9, 2024 |
| Feb 12, 2024Routine inspection | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. F 0809 | ERisk of harm | Reported fixed Mar 11, 2024 |
| Feb 12, 2024Routine inspection | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F 0803 | ERisk of harm | Reported fixed Mar 11, 2024 |
| Feb 12, 2024Routine inspection | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F 0761 | ERisk of harm | Reported fixed Mar 11, 2024 |
| Feb 12, 2024Routine inspection | Honor the resident's right to organize and participate in resident/family groups in the facility. F 0565 | ERisk of harm | Reported fixed Mar 11, 2024 |
| Feb 12, 2024Routine inspection | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. F 0808 | DRisk of harm | Reported fixed Mar 11, 2024 |
| Feb 12, 2024Fire safety · routine inspection | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. K 0222 | DRisk of harm | Reported fixed May 20, 2024 |
| Feb 12, 2024Fire safety · routine inspection | Use approved construction type or materials. K 0161 | DRisk of harm | Reported fixed May 20, 2024 |
| Feb 12, 2024Fire safety · routine inspection | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. K 0321 | DRisk of harm | Reported fixed May 20, 2024 |
| Feb 12, 2024Fire safety · routine inspection | Have approved installation, maintenance and testing program for fire alarm systems. K 0345 | DRisk of harm | Reported fixed May 20, 2024 |
| Feb 12, 2024Fire safety · routine inspection | Inspect, test, and maintain automatic sprinkler systems. K 0353 | DRisk of harm | Reported fixed May 20, 2024 |
| Feb 12, 2024Fire safety · routine inspection | Properly select, install, inspect, or maintain portable fire extinguishes. K 0355 | DRisk of harm | Reported fixed May 20, 2024 |
| Feb 12, 2024Fire safety · routine inspection | Install corridor and hallway doors that block smoke. K 0363 | DRisk of harm | Reported fixed May 20, 2024 |
| Feb 12, 2024Fire safety · routine inspection | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. K 0372 | DRisk of harm | Reported fixed May 20, 2024 |
| Feb 12, 2024Fire safety · routine inspection | Have properly installed electrical wiring and gas equipment. K 0511 | DRisk of harm | Reported fixed May 20, 2024 |
| Feb 12, 2024Fire safety · routine inspection | Have simulated fire drills held at unexpected times. K 0712 | DRisk of harm | Reported fixed May 20, 2024 |
| Feb 12, 2024Fire safety · routine inspection | Have generator or other power source capable of supplying service within 10 seconds. K 0918 | DRisk of harm | Reported fixed May 20, 2024 |
| Feb 12, 2024Fire safety · routine inspection | Have proper medical gas storage and administration areas. K 0923 | DRisk of harm | Reported fixed May 20, 2024 |
| Feb 12, 2024Routine inspection | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F 0690 | DRisk of harm | Reported fixed Mar 11, 2024 |
| Feb 12, 2024Complaint investigation | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F 0689 | DRisk of harm | Reported fixed Mar 11, 2024 |
| Feb 12, 2024Routine inspection | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F 0688 | DRisk of harm | Reported fixed Mar 11, 2024 |
| Feb 12, 2024Routine inspection | Assist a resident in gaining access to vision and hearing services. F 0685 | DRisk of harm | Reported fixed Mar 11, 2024 |
| Feb 12, 2024Complaint investigation | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F 0684 | DRisk of harm | Reported fixed Mar 11, 2024 |
| Feb 12, 2024Routine inspection | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F 0656 | DRisk of harm | Reported fixed Mar 11, 2024 |
| Feb 12, 2024Routine inspection | Ensure each resident receives an accurate assessment. F 0641 | DRisk of harm | Reported fixed Mar 11, 2024 |
| Feb 12, 2024Routine inspection | Develop and implement policies and procedures for flu and pneumonia vaccinations. F 0883 | ERisk of harm | Reported fixed Mar 11, 2024 |
| Feb 12, 2024Routine inspection | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. F 0867 | FRisk of harm | Reported fixed Mar 11, 2024 |
| Feb 12, 2024Routine inspection | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F 0812 | FRisk of harm | Reported fixed Mar 11, 2024 |
| Dec 13, 2023Complaint investigation | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. F 0867 | DRisk of harm | Reported fixed Dec 14, 2023 |
| Dec 13, 2023Complaint investigation | Provide and implement an infection prevention and control program. F 0880 | DRisk of harm | Reported fixed Dec 14, 2023 |
North Carolina's own inspections
NC's inspectors have posted 2 reports newer than the federal data: Aug 14, 2025, Sep 26, 2025. They are not in Care Compare yet.
Penalties
- Jul 2, 2024 · Payment denial: Medicare and Medicaid stopped paying for new admissions from Oct 2, 2024 (20 days)
- Jul 2, 2024 · Federal fine$55,966
- Dec 13, 2023 · Federal fine$3,911
- Dec 13, 2023 · Federal fine$3,912
- Dec 13, 2023 · Federal fine$7,446
Federal fines follow the most serious or repeated problems. A payment denial stops Medicare and Medicaid paying for new admissions — in practice, a pause on new admissions; residents already there are not affected by it.
Staffing
| Hours of care per resident a day | This home | NC avg |
|---|---|---|
| All nursing staff, adjusted for residents' needs | 3.38 | 3.99 |
| Registered nurses | 0.40 | 0.62 |
| Nurse aides (most hands-on care) | 1.62 | 2.37 |
| All nursing staff on weekends | 2.77 | 3.40 |
From payroll records the home must submit to CMS.
Quality of care
Long-stay residents, 2025 Q3 to 2026 Q2. Lower is better for every measure shown.
Falls with a major injury
3.0% vs 3.5% at nearby NC homes
Pressure sores (bedsores)
2.0% vs 4.8% at nearby NC homes
Given antipsychotic medicine
9.5% vs 12.3% at nearby NC homes
Urinary tract infection
0.6% vs 1.6% at nearby NC homes
Lost too much weight
8.5% vs 6.7% at nearby NC homes
Higher than most nearby homes
Catheter left in the bladder
0.7% vs 0.4% at nearby NC homes
Higher than most nearby homes
What it costs
NC Medicaid paid this home $310.42 a day (about $9,437 a month) for a resident on Medicaid, effective Jan 1, 2024 — the newest rate NC Medicaid has published. The typical nursing home near Charlotte was paid $322.34 a day.
This is what Medicaid pays, not what the home charges.
No public record lists private-pay prices or whether a bed is free today. Call the home and ask about both.
Who owns and runs it
Operator group (as Medicare groups it): Avardis Health, 38 homes nationally, averaging 2.1 stars.
Direct owners on Medicare's records: Lottenc Parentco LLC.
Operational or managerial control: Semones, Brandi, Rainey, Marnita, Jones, Tequilla, Hoback, Tiffany.
The newest owner on the record was added in June 2025.
North Carolina licence holder: 620 Tom Hunter Road OpCo LLC.
Same chain nearby: Wilora Lake Healthcare, Kannapolis Health and Rehabilitation.
What you can do
Questions to ask on a tour, from this record
- Inspectors found immediate jeopardy on Jul 3, 2025 (Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge). What changed afterwards, and who is responsible for it now?
- The home was penalised on Jul 2, 2024. What was the problem, and is it fixed?
- The ownership changed recently. What has the new owner changed — staff, management, services?
- May I see your most recent inspection report? (Nursing homes must keep it where residents and visitors can read it.)
- How many residents does each nurse aide care for on day, evening and night shifts?
If your family member already lives here
A record like this is a reason to watch closely and ask questions, not necessarily to move — moving a frail person carries risks of its own. Raise concerns with the director of nursing first, in writing if serious. If that doesn't resolve them, call the free Long-Term Care Ombudsman (Centralina, (800) 508-5777) or file a complaint with the state (NC DHSR, 1-800-624-3004, weekdays). If someone is in danger now, call 911.
Sources and limits
From Medicare's Care Compare data (inspections, penalties, payroll-based staffing, quality measures and ownership), North Carolina DHSR licence lists and inspection reports, and NC Medicaid rate files. North Carolina homes are compared only with other North Carolina homes, never across states. Check this home on Medicare Care Compare.
What this page can't tell you: price, whether a bed is free, or what daily life is like — food, activities, kindness. No public record measures those. Visit more than once, at different times of day. Spotted an error? Tell us.